help request
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Ticket Form
Your email address*
Subject*
What is your query about?
Description*
Please include the important frame serial number (format: A01-00000001), error messages, screenshots and photos of the frame so we can help you faster!
First Name*
Your name so we know who we are helping
Last Name*
Frame Serial Number
IMPORTANT if we need to troubleshoot. Can be found on the original Aura box, or in the settings menu of your Aura App (Example 11-digit serial number: A01-00000123)
Order Number
If your query is related to an Auraframes.com or Amazon Shop order, please include your order number.
Nature of Request
Please select the topic that best matches your request
Country*
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